12 January 2021
Available from Nov 2020

CUSTOMER OF THE FUTURE

The future of travel starts with the changing traveller and the desired customer experience. Digital and seamless travel, with a focus on the human touch, are developments that are essential elements of the customer journey. All organisations in the travel industry try to influence every step of the journey. Where do you start and how do you create the ultimate customer journey and ultimately customer experience?

Data is power and part of your strategy! To get the most out of big data and to be able to respond to your target group, Marketing Automation is the next step. How do you prioritise the next steps and choices within your organisation? How can we reach the traveller of the future, using developments such as Artificial Intelligence (AI) and Voice Search?

Read more

Speakers

The speakers at the Travel Congress 2020.

Jim Stolze

Chairman of the Travel Congress

Jim Stolze

Chairman of the Travel Congress

Paul Smit

Philosopher & stand-up comedian

Paul Smit

Philosopher & stand-up comedian

Peter Kentie

Director-manager Eindhoven365

Peter Kentie

Director-manager Eindhoven365

Anna van Nunen

Founder and Director of Innofest

Anna van Nunen

Founder and Director of Innofest

Fabian Kortekaas

Head of Customer Experience & Quality Management, TUI Benelux

Fabian Kortekaas

Head of Customer Experience & Quality Management, TUI Benelux

Damcho Rinzin

Dy. Chief Marketing Officer, Tourism Council of Bhutan

Damcho Rinzin

Dy. Chief Marketing Officer, Tourism Council of Bhutan

Kees van der Most

Director Trends & Tourism

Kees van der Most

Director Trends & Tourism

Maaike van der Windt

Director Aviation Marketing, Cargo & Customer Experience, Schiphol

Maaike van der Windt

Director Aviation Marketing, Cargo & Customer Experience, Schiphol

Rosanne van der Stam

Value Stream Owner Customer Experience, Schiphol

Rosanne van der Stam

Value Stream Owner Customer Experience, Schiphol

Judith Eyck

Co-founder Vakanties.nl

Judith Eyck

Co-founder Vakanties.nl

René Herrewijnen

Business Innovation Consultant, ANWB

René Herrewijnen

Business Innovation Consultant, ANWB

Annemiek van der Schaft

Researcher (PhD candidate), Radboud University

Annemiek van der Schaft

Researcher (PhD candidate), Radboud University

Martin Bjørn Madsen

CEO LeadFamly Marketing Gamification

Martin Bjørn Madsen

CEO LeadFamly Marketing Gamification

Frank Oostdam

Director and chairman ANVR

Frank Oostdam

Director and chairman ANVR

Arjan Kers

Managing Director, TUI

Arjan Kers

Managing Director, TUI

Wilfred Genee

Presenter

Wilfred Genee

Presenter

Erwin Dezeure

CSR Director Center Parcs Europe at Groupe Pierre & Vacance Center Parcs

Erwin Dezeure

CSR Director Center Parcs Europe at Groupe Pierre & Vacance Center Parcs

Elke Dens

Marketing Director VISITFLANDERS

Elke Dens

Marketing Director VISITFLANDERS

Marjon Kaper

Director Travel, ANWB

Marjon Kaper

Director Travel, ANWB

Harm Kreulen

Director KLM Nederland

Harm Kreulen

Director KLM Nederland

Emilie Hagendoorn

Responsible Tourism Consultant | Owner Green Heart Tourism | Ubuntu Experiences Manager

Emilie Hagendoorn

Responsible Tourism Consultant | Owner Green Heart Tourism | Ubuntu Experiences Manager

Lobke Elbers

Industry Specialist digitalization and technology in travel, tourism & hospitality

Lobke Elbers

Industry Specialist digitalization and technology in travel, tourism & hospitality

Eveline Erkelens

Customer Expert Lead

Eveline Erkelens

Customer Expert Lead

Michel Groenenstijn

Co-founder, Travel impact lab, Studio XD

Michel Groenenstijn

Co-founder, Travel impact lab, Studio XD

Raymond Klompsma

Entrepreneur, speaker & author

Raymond Klompsma

Entrepreneur, speaker & author

Gerben Hardeman

Travel Tomorrow: Technology, Customer Experience, Sustainability, ANVR

Gerben Hardeman

Travel Tomorrow: Technology, Customer Experience, Sustainability, ANVR

Joyce de Thouars

Director, DuurzaamBedrijfsleven

Joyce de Thouars

Director, DuurzaamBedrijfsleven

Saskia Pepping

Sector manager Tourism, MVO Nederland

Saskia Pepping

Sector manager Tourism, MVO Nederland

Location

The Travel Congress 2021 takes place in conference centre ‘Supernova’, at the heart of the Jaarbeurs complex. Supernova is easily accessible by car and public transport. Directions can be found here.

Partners

Newsletter

Stay up to date on the latest news on the Travel Congress.

  • This field is for validation purposes and should be left unchanged.