CUSTOMER OF THE FUTURE

The future of travel starts with the changing traveller and the desired customer experience. Digital and seamless travel, with a focus on the human touch, are developments that are essential elements of the customer journey. All organisations in the travel industry try to influence every step of the journey. Where do you start and how do you create the ultimate customer journey and ultimately customer experience?

Data is power and part of your strategy! To get the most out of big data and to be able to respond to your target group, Marketing Automation is the next step. How do you prioritise the next steps and choices within your organisation? How can we reach the traveller of the future, using developments such as Artificial Intelligence (AI) and Voice Search?

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Speakers

The first speakers at the Travel Congress 2020 have been announced!

Jim Stolze

Chairman of the Travel Congress

Jim Stolze

Chairman of the Travel Congress

Paul Smit

Philosopher & stand-up comedian

Paul Smit

Philosopher & stand-up comedian

Peter Kentie

Director-manager Eindhoven365

Peter Kentie

Director-manager Eindhoven365

Anna van Nunen

Founder and Director of Innofest

Anna van Nunen

Founder and Director of Innofest

Fabian Kortekaas

Head of Customer Experience & Quality Management, TUI Benelux

Fabian Kortekaas

Head of Customer Experience & Quality Management, TUI Benelux

Damcho Rinzin

Dy. Chief Marketing Officer, Tourism Council of Bhutan

Damcho Rinzin

Dy. Chief Marketing Officer, Tourism Council of Bhutan

Kees van der Most

Director Trends & Tourism

Kees van der Most

Director Trends & Tourism

Maaike van der Windt

Director Aviation Marketing, Cargo & Customer Experience, Schiphol

Maaike van der Windt

Director Aviation Marketing, Cargo & Customer Experience, Schiphol

Rosanne van der Stam

Value Stream Owner Customer Experience, Schiphol

Rosanne van der Stam

Value Stream Owner Customer Experience, Schiphol

Judith Eyck

Co-founder Vakanties.nl

Judith Eyck

Co-founder Vakanties.nl

René Herrewijnen

Business Innovation Consultant, ANWB

René Herrewijnen

Business Innovation Consultant, ANWB

Annemiek van der Schaft

Researcher (PhD candidate), Radboud University

Annemiek van der Schaft

Researcher (PhD candidate), Radboud University

Martin Bjørn Madsen

CEO LeadFamly Marketing Gamification

Martin Bjørn Madsen

CEO LeadFamly Marketing Gamification

Frank Oostdam

Director and chairman ANVR

Frank Oostdam

Director and chairman ANVR

Arjan Kers

Managing Director, TUI

Arjan Kers

Managing Director, TUI

Get your tickets

Early Bird I: €175,-

Sold out.

EARLY BIRD II: €195,-

Admission for 1 person, lunch & networking gathering included.

Limited Early Bird II tickets are now available until December 15.

Get your tickets

REGULAR TICKETS: €249,-

Admission for 1 person, lunch & networking gathering included.

Exhibitors Vakantiebeurs – Are you an exhibitor at Vakantiebeurs 2019? Via your personal account on the Jaarbeurs Service Portal, you can order two tickets at the reduced rate of €150,- excl. VAT. Please note; these tickets are not reserved. 

 

Location

The Travel Congress 2020 takes place in conference centre ‘Supernova’, at the heart of the Jaarbeurs complex. Supernova is easily accessible by car and public transport. Directions can be found here.

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